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STRATEGIC DIALOGUE
 When "business-as-usual" decision making is not enough, Strategic Dialogue provides a powerful way for companies and other organizations to understand and deal more effectively with major changes outside their usual comfort zone.
In responding to changes or issues outside the comfort zone, companies need special methods to:
- Make sure they fully understand the change and its implications
- Question familiar and comfortable responses
- Expand the range of available options
- Anticipate the intensity of emotional reaction to potential decisions on the part of a wide range of stakeholders
- Bring a wide diversity of points of view to bear
- Create a strong sense of ownership for the decision that is ultimately made
- Do all of this quickly
When facing challenges that demand genuine innovations, companies and other organizations need a systematic way to engage key employees and stakeholders in working through the critical choices. The Strategic Dialogue program is designed to do just that.
Each Strategic Dialogue program is customized
to the company's particular requirements, and draws on a range of techniques
we have developed, including:
- Identifying and analyzing convergence of trends – when trends or changes converge their impact is multiplied
- Formulating special scenarios for action
- Structuring dialogues with a wider range of key employees,
stakeholders or selected outside experts
designed to: expand the range of options,
uncover the Archaeology of Assumptions,
bring a wider range of perspectives to
bear, probe for unintended consequences, build commitment to implementation
of the decisions that will be taken, and find common ground and new
ways forward
- Conducting interactive briefings for senior decision-makers
in a specialized format that enables them
to focus and crystallize the insights gained
through the dialogues and their implications
for the decisions they face
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 Customized Strategic Dialogue programs can be developed for multi-client
groups as
well as for single companies.
Strategic Dialogue enables companies and other
organizations to tap their own resources more
effectively to deal with changes outside their
comfort zone.
Examples of changes outside the comfort zone which a company
might have to tackle include:
- Crises of confidence or mistrust with
outside stakeholders
- Major changes in technologies or markets
- Tectonic shifts in public views and attitudes, for example:
- Growing public concern about globalization and
the outsourcing of jobs and production
- The rise of fundamentalism
- The changing perspectives of aging Baby Boomers and the likely impacts on both policy and markets
- Significant revisions in the unwritten social contract within the company (e.g. pension and other benefits)
- Mergers, acquisitions and strategic partnerships
Wrestling with hard choices for action, and examining
them from differing viewpoints, is the best way
to develop the genuine innovations required.
It also enables key players to "own" those
innovations so they can be implemented more quickly
and effectively.
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